2020 Trends & Best Practices in Investor Statements: How Key Statement Features Can Help Acquire and Retain Clients
Are your current financial statements meeting the needs and expectations of your clients? This is an important question to ask, especially when it comes to staying at the forefront of industry trends and best practices. To help your institution effectively address the needs of clients, DALBAR is conducting a detailed analysis and ranking of financial statements in the 2020 Trends and Best Practices in Investor Statements report. Customers have been shown to value up-to-date content and ease of navigation, and the findings of this analysis will provide exclusive insights into how your institution can benefit from the implementation of an enhanced user experience.
The DALBAR analysis provides exclusive access to best-in-class samples of leading paper and online statements, as well as key numerical findings. Drawing from these examples, your institution will be able to incorporate updates that have been proven to be effective, both in paper and online statements. The analysis also suggests key improvements relating to the content and design of financial statements, including up-to-date material, notable redesigns and navigational enhancements on the digital front.
Statement-related decisions that are in line with the industry’s best practices can also offer internal advantages. For starters, implementing statement updates can help your institution remain competitive within the ever-changing financial landscape, and offer a space to showcase your successes. The key statement features that are showcased in the DALBAR report can also help your business reduce costs. For instance, more detailed statements can help reduce any statement-related spikes that may occur in call centre activities.
Providing statements with up-to-date content that improves the customer experience can help position your institution as forward-thinking, in touch with client expectations, and interested in providing additional value. This can go a long way towards strengthening customer relationships, which makes it easier to not only retain current clients, but to acquire new clients as well.
If your institution is looking for an in-depth evaluation of statements for mutual funds or defined contribution pension plans, the full 2020 Trends and Best Practices in Investor Statements report is an exceptional resource. For more information, please contact Anita Lo at 800.993.0128 or firstname.lastname@example.org.