Robo-advisers beat these human advisers – sorry, salespeople – any day

Robo-advisers beat these human advisers – sorry, salespeople – any day

By Rob Carrick, February 13, 2020

Robo-advisers are struggling to find customers and one explanation is that people prefer the human touch when getting financial help.

But who are these humans we turn to for advice in understanding the complexities of investing, retirement and other matters? A new study from the industry consulting firm Dalbar Inc. shows that a lot of them are just salespeople, who want to sell mutual funds and guaranteed investment certificates.

Brilliant people – smart, prepared, sympathetic and insightful – work in the financial planning and the investment advice worlds. But they’re outnumbered by legions of people who […] Read more

RBC Ranks #1 Among Big Five Banks Supporting Canadians with Retirement

RBC Ranks #1 Among Big Five Banks Supporting Canadians with Retirement

(Toronto, ON. February 5, 2020) DALBAR Inc., the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service, released findings from its inaugural National Retirement Study. A first of its kind, the study was undertaken to assess how well the Big Five Banks handled retirement conversations through its retail branch network. A secondary evaluation was conducted with additional banks, credit unions, and regional financial institutions to round out the study. RBC ranked #1 amongst the Big Five Banks providing the strongest level of support to Canadians who are worried about their retirement […] Read more