COVID-19 Crisis: In-Branch Financial Services Experience Review

COVID-19 Crisis: In-Branch Financial Services Experience Review

In recent months, the COVID-19 pandemic has forced many financial institutions to modify the delivery of their in-person service, for the protection of both their team members and clients. To gain more insights into how COVID-19 has impacted clients of financial institutions, as well as in-branch experiences, in May 2020 DALBAR Canada polled a broad range of Canadians in a survey.

Investment Behaviour

During times of market volatility, investors tend to react out of panic and underperform, according to DALBAR’s annual Quantitative Analysis of Investor Behaviour (QAIB) report. Of the 203 survey participants, however, 46% reported no change in their investment behaviours […] Read more