DALBAR Finds Gaps in COVID Safety Protocols Among North American Bank Branches by Deploying its Secret Shopping Abilities

DALBAR Finds Gaps in COVID Safety Protocols Among North American Bank Branches by Deploying its Secret Shopping Abilities

(Thornhill, ON, September 17, 2020) Dalbar Inc., the financial community‚Äôs leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service, released findings for a first of its kind, COVID-19 Crisis: In Branch Spot Check Study. Bank clients across North America remain anxious about visiting their local bank branches during the current health crisis. COVID-19 has forced banks to implement additional health safety measures for the protection of clients as well as team members. DALBAR examined how well the leading banks in North America have adapted to the evolving crisis. The banks evaluated in the […] Read more