The Asset Allocator: Dalbar’s Louis Harvey On What Drives Investors To Lose Money (Podcast)

The Asset Allocator: Dalbar’s Louis Harvey On What Drives Investors To Lose Money (Podcast)

By SA For FAs

August 7, 2019

Summary

Investment consultancy Dalbar’s latest research suggests that it is a mistake for advisors to assume that investors have a static risk tolerance. The firm’s president Louis Harvey says it changes constantly – on the basis of both market conditions and the client’s constantly shifting personal status. The firm’s analysis of equity flows demonstrates clearly that market conditions prompt clients to buy and sell stocks – at the wrong times. Harvey suggests defining investor goals in simple understandable terms (e.g., “house fund”) and designating separate pools of funds for each investor goal.

Listen on the go! Subscribe to the SA for FAs […] Read more

Just A Little Too Cute For Their Own Good

Just A Little Too Cute For Their Own Good

By Frank Armstrong III

August 16, 2019

Shortly after I discovered that I could ride my bicycle no hands it occurred to me that I could stand on the seat. My mother, watching from the yard called out that I was being just a little too cute for my own good. That warning was followed up almost instantly by a memorable crash to the sidewalk. To my credit, I learned from my over confidence and didn’t try that again. But, seventy years later I still have traces of the scar on my chin.

Despite repeated pointed reminders, many investors continue practices that are just […] Read more

Investors Are Usually Wrong. I’m One of Them.

Investors Are Usually Wrong. I’m One of Them.

By Jeff Sommer

July 26, 2019

Forget about getting everything right. Most people are so consistently wrong that merely avoiding major errors is enough to set you apart from the pack.

That is the message in the latest data from Dalbar, a Massachusetts research firm that has been studying the behavior of mutual fund investors for 25 years.

Over the past year and for periods of five, 10, 20 and 30 years, the average mutual fund investor has underperformed the markets for both stocks and bonds, according to Dalbar. Bond investors have generally failed to even keep up with inflation.

In the 30 years through […] Read more

About DALBAR’s Telephone Service Seal of Excellence

About DALBAR’s Telephone Service Seal of Excellence

All financial institutions are invited to apply for the DALBAR Telephone Service Seal of Excellence. The audit encompasses all aspects of a customer service interaction, and offers insight into the service delivered. The Seal of Excellence is earned when service levels at the firm meet or exceed the stringent benchmarks in each of the key areas of measurement. Random sampling of service over the calendar year allows accurate representation of the contact centre’s quality of service. Interactions are evaluated by highly trained analysts with the aid of over 150 attributes, providing a uniform process to evaluate interactions with a high […] Read more

Why Brick & Mortar Branches Still Matter

Why Brick & Mortar Branches Still Matter

These days, there isn’t much you can’t do digitally. Practically every type of essential service or product can be obtained with a few clicks of a mouse. As technology continues to evolve, the march towards complete digitalization forges ahead in nearly every industry, including the financial services space. Which increasingly leaves a number of financial institutions asking the question: “Do we really need physical branches?”

Surprisingly, the answer to that question appears to be “yes.” Despite living in an age of computerized convenience, people still place a great deal of value on face to face interaction, especially when it has to […] Read more

DALBAR awards FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence

DALBAR awards FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence

FÉRIQUE Investment Services is a not-for-profit corporation with a mandate to serve engineers, their families and their businesses in Quebec. Clients are offered quality investment advice, and a full complement of account types required for sound financial planning. FÉRIQUE Investment Services maintains client centric focus, providing objective advice, and personalized support. More than a business principal, their team embodies this dedication in the day to day telephone service offered by their Advisory Services Team. DALBAR is pleased to award FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence.

FÉRIQUE Investment Services has established a team with a depth and […] Read more

Comparing Mortgage Rate Comparison Sites

Comparing Mortgage Rate Comparison Sites

It’s no surprise that savvy shoppers often take to the internet to search for the best deal. In the age of information, it’s never been easier to shop around, compare prices, read customer reviews, and make an informed decision before taking the plunge on a product. And when it comes to major purchases such as a mortgage, this type of information-rich retail landscape tends to gain even more appeal. As a result, mortgage rate comparison sites have entered into the game, offering mortgage seekers a near-instantaneous and comprehensive view of various mortgage rates in your area.

However, not all comparison sites […] Read more

How to Negotiate Like a Pro

How to Negotiate Like a Pro

Buying a home is probably one of the most significant purchases you can make. After all, it’s a large investment of time, resources, and most importantly, funds. With affordability coming in at the top of the list for many prospective homeowners, getting the best deal on your mortgage has become that much more important. And the question of whether or not you get an incredible bargain often comes down to one simple thing: effective negotiation.

It’s also critical to note that the landscape of mortgage negotiation has fundamentally changed. In the age of instant information, customers have more options than ever […] Read more

Questrade 2018 Excellence Seal DALBAR Announcement

Questrade 2018 Excellence Seal DALBAR Announcement

Direct brokerages succeed when their clients succeed. When complicated issues arise, investors want a competent and engaged human on the other side of the phone to help solve their problems. Despite the increasing capability and function of online platforms, the traditional contact centre remains a critical service for supporting customers.

Questrade prides itself on its contact centre team, which has been trained with in-depth product knowledge and expertise, and to always go above and beyond to provide customers with relevant solutions to help them with their investing goals.

DALBAR is pleased to award Questrade the 2018 Telephone Service Seal of Excellence. Questrade chose DALBAR to independently audit the […] Read more

Tips to Get a Better Rate on Your Mortgage

Tips to Get a Better Rate on Your Mortgage

Housing is a hot topic for many consumers across the country. With housing prices in many markets pushing, and sometimes exceeding, the limits of affordability, saving money on mortgages is more important now than it has ever been for anyone with a mortgage or anyone thinking about getting one.

While hunting for a mortgage can feel overwhelming, the good news is that it doesn’t have to be. Yes, getting the right kind of mortgage does take time and effort, but, if saving money and getting a good deal are your thing, then you’ll want to keep reading.

There are lots of great resources for consumers on how to shop […] Read more