2020 Trends & Best Practices in Investor Statements: How Key Statement Features Can Help Acquire and Retain Clients

2020 Trends & Best Practices in Investor Statements: How Key Statement Features Can Help Acquire and Retain Clients

Are your current financial statements meeting the needs and expectations of your clients? This is an important question to ask, especially when it comes to staying at the forefront of industry trends and best practices. To help your institution effectively address the needs of clients, DALBAR is conducting a detailed analysis and ranking of financial statements in the 2020 Trends and Best Practices in Investor Statements report. Customers have been shown to value up-to-date content and ease of navigation, and the findings of this analysis will provide exclusive insights into how your institution can benefit from the implementation of an […] Read more

DALBAR USA Study has the Potential to Change Conversations about e-Delivery

DALBAR USA Study has the Potential to Change Conversations about e-Delivery

In today’s digital age, more businesses and service providers than ever are opting for electronic solutions when it comes to communicating vital information. Financial service firms are no exception, as paperless financial solutions (commonly known as e-Delivery in the financial services space) are becoming an increasingly commonplace way to communicate with consumers. DALBAR’s first-ever Online Search Behavior Analysis provides interesting insights on who is searching for electronic delivery of their financial statements, and how the searches are taking place. These insights have the potential to fundamentally alter the way financial services firms talk about their e-Delivery solutions.

Currently, there is a […] Read more

Reliable Advice on Retirement

Reliable Advice on Retirement

It’s easy to find information about strategies, savings, mutual funds, and a plethora of other options to plan for retirement. In fact, the financial space is teeming with suggestions. Add into the mix an increasing range of tech-savvy solutions, and it’s clear that, to find the right retirement advice, a knowledgeable and experienced advisor is needed.

Of course, financial institutions already have procedures in place to help individuals interested in planning for their retirement, but how effectively do the advisors of these programs address client concerns? Can a comprehensive retirement plan be created for someone without previous experience in saving or […] Read more

The Asset Allocator: Dalbar’s Louis Harvey On What Drives Investors To Lose Money (Podcast)

The Asset Allocator: Dalbar’s Louis Harvey On What Drives Investors To Lose Money (Podcast)

By SA For FAs

August 7, 2019

Summary

Investment consultancy Dalbar’s latest research suggests that it is a mistake for advisors to assume that investors have a static risk tolerance. The firm’s president Louis Harvey says it changes constantly – on the basis of both market conditions and the client’s constantly shifting personal status. The firm’s analysis of equity flows demonstrates clearly that market conditions prompt clients to buy and sell stocks – at the wrong times. Harvey suggests defining investor goals in simple understandable terms (e.g., “house fund”) and designating separate pools of funds for each investor goal.

Listen on the go! Subscribe to the SA for FAs […] Read more

Just A Little Too Cute For Their Own Good

Just A Little Too Cute For Their Own Good

By Frank Armstrong III

August 16, 2019

Shortly after I discovered that I could ride my bicycle no hands it occurred to me that I could stand on the seat. My mother, watching from the yard called out that I was being just a little too cute for my own good. That warning was followed up almost instantly by a memorable crash to the sidewalk. To my credit, I learned from my over confidence and didn’t try that again. But, seventy years later I still have traces of the scar on my chin.

Despite repeated pointed reminders, many investors continue practices that are just […] Read more

Investors Are Usually Wrong. I’m One of Them.

Investors Are Usually Wrong. I’m One of Them.

By Jeff Sommer

July 26, 2019

Forget about getting everything right. Most people are so consistently wrong that merely avoiding major errors is enough to set you apart from the pack.

That is the message in the latest data from Dalbar, a Massachusetts research firm that has been studying the behavior of mutual fund investors for 25 years.

Over the past year and for periods of five, 10, 20 and 30 years, the average mutual fund investor has underperformed the markets for both stocks and bonds, according to Dalbar. Bond investors have generally failed to even keep up with inflation.

In the 30 years through […] Read more

About DALBAR’s Telephone Service Seal of Excellence

About DALBAR’s Telephone Service Seal of Excellence

All financial institutions are invited to apply for the DALBAR Telephone Service Seal of Excellence. The audit encompasses all aspects of a customer service interaction, and offers insight into the service delivered. The Seal of Excellence is earned when service levels at the firm meet or exceed the stringent benchmarks in each of the key areas of measurement. Random sampling of service over the calendar year allows accurate representation of the contact centre’s quality of service. Interactions are evaluated by highly trained analysts with the aid of over 150 attributes, providing a uniform process to evaluate interactions with a high […] Read more

Why Brick & Mortar Branches Still Matter

Why Brick & Mortar Branches Still Matter

These days, there isn’t much you can’t do digitally. Practically every type of essential service or product can be obtained with a few clicks of a mouse. As technology continues to evolve, the march towards complete digitalization forges ahead in nearly every industry, including the financial services space. Which increasingly leaves a number of financial institutions asking the question: “Do we really need physical branches?”

Surprisingly, the answer to that question appears to be “yes.” Despite living in an age of computerized convenience, people still place a great deal of value on face to face interaction, especially when it has to […] Read more

DALBAR awards FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence

DALBAR awards FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence

FÉRIQUE Investment Services is a not-for-profit corporation with a mandate to serve engineers, their families and their businesses in Quebec. Clients are offered quality investment advice, and a full complement of account types required for sound financial planning. FÉRIQUE Investment Services maintains client centric focus, providing objective advice, and personalized support. More than a business principal, their team embodies this dedication in the day to day telephone service offered by their Advisory Services Team. DALBAR is pleased to award FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence.

FÉRIQUE Investment Services has established a team with a depth and […] Read more

Comparing Mortgage Rate Comparison Sites

Comparing Mortgage Rate Comparison Sites

It’s no surprise that savvy shoppers often take to the internet to search for the best deal. In the age of information, it’s never been easier to shop around, compare prices, read customer reviews, and make an informed decision before taking the plunge on a product. And when it comes to major purchases such as a mortgage, this type of information-rich retail landscape tends to gain even more appeal. As a result, mortgage rate comparison sites have entered into the game, offering mortgage seekers a near-instantaneous and comprehensive view of various mortgage rates in your area.

However, not all comparison sites […] Read more