DALBAR awards FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence
FÉRIQUE Investment Services is a not-for-profit corporation with a mandate to serve engineers, their families and their businesses in Quebec. Clients are offered quality investment advice, and a full complement of account types required for sound financial planning. FÉRIQUE Investment Services maintains client centric focus, providing objective advice, and personalized support. More than a business principal, their team embodies this dedication in the day to day telephone service offered by their Advisory Services Team. DALBAR is pleased to award FÉRIQUE Investment Services the 2018 Telephone Service Seal of Excellence.
FÉRIQUE Investment Services has established a team with a depth and breadth of knowledge that demonstrates a commitment to their members, and partnership in their future.
Michelle Slute, VP, Research, DALBAR Inc.
FÉRIQUE Investment Services chose DALBAR to independently audit the quality of its contact centre interactions with investors. These interactions were evaluated throughout the year against detailed criteria covering all aspects of the customer experience. In order to qualify for the Seal, companies must exceed stringent quality thresholds in all criteria.
DALBAR, Inc. is the nation’s leading financial services market research firm and performs a variety of ratings and evaluations of practices and communications that are committed to raising the standards of excellence in the financial services and healthcare industries.
With offices in both the US and Canada, DALBAR develops standards and measurement systems that improve the quality of products, service and compliance for the retirement, mutual fund, broker/dealer, direct brokerage, life insurance, healthcare and banking industries.
For more information about DALBAR Canada or Telephone Service Seal of Excellence, please visit www.dalbarcanada.com or contact Michelle Slute at 800-993-0128 ext.227 or firstname.lastname@example.org.