We asked everybody last week about their poor service experiences and you guys certainly voiced your opinions! Now we’d like to share some of those results with you…
A lot of people are not getting good food service! Restaurants, beverage/coffee shop, & fast food accounted for over a THIRD of all surveyed complaints. Other industries receiving a lot of complaints:
Financial services Grocery stores Big Box Retailers (e.g. Best Buy, Walmart)
Most encounters with poor service are in-person
Top three service complaints are:
Rudeness (53%) Slow service (41%) Product/service did not meet expectations (38%)
Clearly many organizations are not living up to your expectations of service!
We’d like to thank you for your honest feedback. […] Read more