Questrade 2018 Excellence Seal DALBAR Announcement
Direct brokerages succeed when their clients succeed. When complicated issues arise, investors want a competent and engaged human on the other side of the phone to help solve their problems. Despite the increasing capability and function of online platforms, the traditional contact centre remains a critical service for supporting customers.
Questrade prides itself on its contact centre team, which has been trained with in-depth product knowledge and expertise, and to always go above and beyond to provide customers with relevant solutions to help them with their investing goals.
DALBAR is pleased to award Questrade the 2018 Telephone Service Seal of Excellence. Questrade chose DALBAR to independently audit the quality of its contact centre interactions with direct brokerage investors. These interactions were evaluated throughout the year against detailed criteria covering all aspects of the customer experience. In order to qualify for the Seal, companies must exceed stringent quality thresholds in all criteria.
“Institutions that achieve the Seal for Service Excellence are recognized for the high quality service delivery to their customers and are leaders within the financial services industry,” explained Michelle Slute, VP, Research, DALBAR Inc. “Questrade exceeded our benchmark of criteria and truly embodies the goal to always strive for ways to improve everything it does.”
DALBAR, Inc. is the nation’s leading financial services market research firm and performs a variety of ratings and evaluations of practices and communications that are committed to raising the standards of excellence in the financial services and healthcare industries.
With offices in both the US and Canada, DALBAR develops standards and measurement systems that improve the quality of products, service and compliance for the retirement, mutual fund, broker/dealer, discount brokerage, life insurance, healthcare and banking industries.
For more information about DALBAR Canada or Telephone Service Seal of Excellence, please visit www.dalbarcanada.com or contact Michelle Slute at 800-993-0128 ext.227 or firstname.lastname@example.org.