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The importance of integrating accessibility into statement design PDF Print E-mail
Wednesday, 17 February 2010

Introduction

Canadians with disabilities have a combined disposable income of about $20-25 billion per year. In light of this fact, organizations should consider the answer to the following question…“Given a choice, would you intentionally cut this financially affluent potential client base out of your market simply because they didn’t have access to your products and services?”
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DALBAR Announces Its 2009 Service Award Winners in Financial Services PDF Print E-mail
Tuesday, 02 February 2010
(Boston, MA. - January 12th, 2010) Today DALBAR released the 2009 winners of its annual Service Awards. For twenty years, DALBAR has conducted rigorous testing of service delivery and, each year, identified those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry-leading service to their customers.
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BMO Mutual Funds, Franklin Templeton Investments and RBC Direct Investing outperform their peers PDF Print E-mail
Friday, 08 January 2010
Toronto, ON – Thursday January 7, 2010 – After a tumultuous 2009 where no financial services company was unscathed by the unsettling of the economic climate, a handful of firms did fare better than the rest when it came to the service they provided to their clients.
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