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September 06, 2010
 
 
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Dalbar's 2006 update to "Timing of Statement Delivery" report now available PDF Print E-mail
Tuesday, 21 February 2006

Dalbar today released its 2006 update to “Timing of Statement Delivery,” a report that details how quickly Canadian mutual fund companies delivered their December 31st 2005 statements to unitholders.

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National Bank Direct Brokerage #1 in customer service in 2005 PDF Print E-mail
Thursday, 09 February 2006

Toronto, February 9th 2006 – Dalbar announced today that Montreal-based National Bank Direct Brokerage (NBDB) has captured the 2005 Direct Brokerage Service Award, the second consecutive time the company has done so.  NBDB achieved the Award based on the quality of service provided by its telephone representatives and of its responses to customers’ e-mail inquiries throughout the year.

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Dalbar (U.S.) Announces Its 2005 Customer Service Award Winners in Financial Services PDF Print E-mail
Tuesday, 10 January 2006
Dalbar today released the 2005 winners of its annual Customer Service Awards. For more than a decade, Dalbar has conducted rigorous testing of service delivery and, each year, identifies those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry-leading service to its customers.
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