DALBAR Inc. is a leading financial services research firm that specializes in measuring the performance of institutions and financial professionals in areas such as client satisfaction, service quality, and communications effectiveness.
The successful candidate will be responsible for solidifying relationships with our most valued clients. The candidate will be required to conduct customer service evaluations and analyses for our Service Quality Measurement programs and present the results effectively to their management teams in person. The position includes writing monthly executive summaries to middle and upper management. In addition, the successful candidate will be required to write ad hoc industry reports. |
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Job Description
DALBAR Inc. is a leading financial services research and consulting firm that specializes in measuring the performance of institutions and financial professionals in areas such as client satisfaction, service quality, and communications effectiveness.
You are good at solidifying relationships with clients and developing new business opportunities. This means you will do what it takes to meet customer needs and deadlines, and you are not afraid to pick up the phone and call prospects to present our services and research reports.
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Job Description:
DALBAR Inc. is a leading financial services research and consulting firm that specializes in measuring the performance of institutions and financial professionals in areas such as client satisfaction, service quality, and communications effectiveness. We are currently looking for an English-speaking part-time team member to place mystery shopping calls.
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