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September 09, 2010
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Service Quality Measurement (SQM)
Performance Evaluation of Mutual Fund Services (PEMFS)
Financial Intermediary Service Quality Evaluation (FISQE)
Direct Brokerage Sales Effectiveness (DBSE)
Call Centre Audit (CCA)
Customized Call Centre Training (CCCT)
Individual Representative Reporting (IRR)
Call Centre Leadership Seminar (CCLS)
Tele-banking Service Experience Monitor (TBSEM)
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