Manulife Financial’s Universal Life statement was the only one designated as “Excellent” in a cross-country review of five industry statements that explain Canadians’ universal life insurance policies.  Manulife’s Universal Life statement scored 81.29 compared to an industry average of 68.1.  Standard Life’s statement earned a “Very Good” designation, with a score of 70.47.

“DALBAR congratulates Manulife, which earned the industry-leading ‘Excellent’ designation,” added Jody Bullen, Director of Strategy and Public Relations for DALBAR Inc. in Toronto. “Its statement stood out for its clear presentation of information, as well as providing the investor with critical updates and issues concerning their investments.”
 
 The Universal Life Policyholder Statement Analysis examined statements from five Canadian insurance companies and used Dalbar’s criteria to assign each a score out of 100.

The top-ranked Universal Life statements for 2009 are:

DALBAR recognizes the importance of investor statements being comprehensive and providing data in an organized and logical manner, including graphs and easy to read tables.

To share in the key findings from these studies and impart your recent accomplishments, concerns and challenges, please contact Jody Bullen at 416-777-1103 ext 225 to book your strategy session.

DALBAR, Inc. is a leading financial services research firm with offices in Toronto and Boston and the U.K., specializing in measuring the performance of institutions and financial professionals in areas such as client satisfaction, service quality, and communications effectiveness.

For further information contact: Jody Bullen, (416) 777-1103 ext 225 or