DALBAR Inc. is a leading financial services research and consulting firm that specializes in measuring the performance of institutions and financial professionals in areas such as client satisfaction, service quality, and communications effectiveness.
Your primary duties will involve conducting and evaluating customer service evaluations for our Service Quality Measurement programs. Inquiries include basic account information such as obtaining an account balance to more involved government plan related inquiries such as requesting information on RRSPs. The job offers significant room for growth in a supportive small office environment.
Additional Information
Position available immediately
10 Hours/Week during regular business hours
$15/hour if candidate has CSC or IFIC License
Skills & Abilities
Bilingual (French & English)
Strong English writing skills
Solid knowledge of the financial services industry
Excellent analytical, problem-solving, and decision-making skills
Excellent time management skills
Ability to manage projects and follow through on commitments
Ability to meet tight deadlines while working well under pressure
CSC/IFIC an asset
Computer Skills
Excellent working knowledge in a Windows environment
Candidates interested in this position should send their resume to please reference this position when applying.
