DALBAR Canada’s first Call Centre Leadership Seminar, held on October 4, 2007 was a resounding success. Held in a unique venue, the Glass Room at the Royal Ontario Museum, DALBAR was pleased to have in attendance representatives from a variety of firms in the financial services industry.
DALBAR’s Call Centre expertise was evident in the delivery of various topics such as:
Building the Foundation of a Quality Culture
Coaching
Team Building
Giving Effective Feedback
Motivation and Incentives
Call Monitoring Workshop
DALBAR looks forward to holding this event on an annual basis, offering you the tools to leverage our expertise, expand your potential, share your knowledge and network with your peers.
If you missed the opportunity to attend this year’s seminar, please look forward to joining us next year at another exciting venue. For further information please contact Jody Bullen at 416-777-1103 ext. 225 or email
“Interactive insight into all the different aspects surrounding leadership/coaching in a call centre” - Franklin Templeton Investments
“Very informative – got lots of ideas from trainers and participants.” - Anonymous
