Call Center Leadership & Rep Training
What is Call Center Leadership & Rep Training?
Dalbar conducts call center training at your site. Dalbar works with you to create a training program that will focus on training call center leadership or call center reps or a combination of the two.
Leadership training typically includes any or all of the following:
- Implementing quality standards and criteria
- Tips and techniques for providing service excellence
- Criteria calibration sessions
- Motivational techniques
Rep training typically focuses on the criteria and attributes used to evaluate calls and includes examples of industry best practices.
What are the benefits of Call Center Leadership & Rep Training?
- Flexibility to build a program to train call center leadership and/or reps
- Dalbar will create a program that focuses on best practices in the areas where your company needs the most improvement
- Improve dalbar scores by providing leadership and reps a better understanding of dalbar criteria
- Learn new ways to motivate call center reps
What is the cost?
The cost is based on the scope of the specific engagement. A discussion with a Dalbar representative is required to in order to determine your company’s needs and to provide a proposal with a price quote. expenses.
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