What is a Dalbar Survey?
Dalbar surveys evaluate customer perceptions and impressions created by your company that materially affect the long-term health of the business.
What are the Benefits of a Dalbar Survey?
Baseline of customer sentiments is comparable over time.
Strengths and weaknesses in business practices that put the customer relationship at risk are uncovered.
Strikes the optimum balance between accurate quantitative data and meaningful qualitative data.
Results and feedback allow for prioritization of initiatives.
Departments and business units that excel in supporting and solidifying customer relationships can be publically recognized and rewarded.
What does a Dalbar Survey provide?
The most accurate and timely results since feedback is […] Read more